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Summary
If you are experiencing issues while using Whistic, please reach out to Whistic Support at support@whistic.com. We will review your situation to see if the steps below will be helpful or not. Occasionally issues can arise that are related to unique factors such as on your end such as: browser type (and add-ons/extensions), internet connection, firewall, operating system, etc. In those cases, we may recommend the steps below.
Google Chrome
Where possible, we recommend using Whistic in the Google Chrome browser. The reason being that the majority of our customers already use this browser and we therefore optimize Whistic on Chrome. However, we continue to strive to make the experience as good as possible for any browser you choose. You can download Chrome on Google's website.
Privacy Mode (Incognito)
Browsers often save information about you and websites you visit in order to speed up your experience, etc. However, sometimes this old and sometimes outdated information can cause issues and conflicts as we continue to update and improve Whistic. Most browsers come with an option to temporarily use the internet without this saved information. These are often called incognito or privacy tabs or windows. In this HowToGeek.com article, you will see how to use these modes. Please consider clicking the link and trying the associated steps for the browser you are using.
Clearing Browser Information
We recommend this step last because it will clear out any saved information you may have in your browser such as passwords, etc. We want to avoid this for you if possible, however occasionally it may be helpful. In this HowToGeek.com article, you will see how to delete your saved information in any browser. Please consider clicking the link and trying the associated steps for the browser you are using.