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Welcome to Whistic Support

Customize Issue Feature Name

  • Updated

Table of Contents

We call them Issues, but your organization might prefer a different name. Rather than confuse what these are called between platforms, Whistic allows you to rename what this feature is called to better align with your organization's terminology.

Note: This setting applies globally across your entire Whistic account and is visible to all users in your organization. However, it will not change any of the naming throughout the Help Center.

⚙️ How to Change Issue Naming

  1. Navigate to Assess Settings
  2. Scroll to the Issue Name Settings section
  3. From the dropdown, select your preferred terminology:
    • Cases
    • Findings
    • Gaps
    • Risks
    • Tasks
    • Tickets

Once saved, the selected terminology will immediately replace "Issues" throughout your Whistic account, including:

  • Main navigation menu
  • Page headers and titles
  • Reporting and analytics
  • Email notifications
  • Vendor summary pages
  • Assessment questionnaires
Note: If you need a custom term that is not listed in the dropdown options, please contact your Customer Success Manager.

❓ FAQ

Where will I see the customized naming throughout Whistic?

The customized terminology will appear anywhere "Issues" was previously displayed, including the main menu, page headers, reports, email notifications, and within vendor assessments. This ensures consistency across your entire account.

Can I change the terminology back to "Issues"?

Yes. Simply return to the Issue Name Setting section in Assess Settings and use the dropdown to change back to Issues, or select a different option from the dropdown menu.

Will this change affect my existing data?

No. This feature only changes the display terminology throughout the interface. Your existing data, records, and historical information remain unchanged.

What if I need a term that's not in the dropdown list?

Contact your Customer Success Manager to discuss adding additional terminology options. Whistic can add new options as needed for specific customer requirements.

Who can customize the Issue naming?

Only users with Admin access to your Whistic account can modify this setting in Assess Settings.

Will this change appear in the Whistic Help Center documentation?

No. Whistic's official documentation and help articles will continue to use the term "Issues" for consistency. Your customized terminology only appears within your specific Whistic account interface.