Did you request something from a vendor or share a Profile with a prospect but are unsure if the person received the notification? Wonder no longer!
If an email cannot be delivered, Whistic will let you know.
What are the common scenarios?
- The recipient's email address is incorrect
- The recipient no longer works for the organization and the email no longer exists
Other possible scenarios:- If the Email Address is Invalid, Disabled, or Does Not Exist
- If the Recipient Mailbox is Full
- If the Recipient has Blocked Emails from Whistic or from the sender’s account,
if the sender account is using the Whistic Send from Domain feature - If the Recipient Mail Server is Unresponsive
- If there is a mail server configuration error that is causing the recipient’s
server to reject email
Who will be notified?
- The sender, meaning the person sending the assessment request or profile share
- The recipient’s admin, if the recipient is only aligned to one company, that account is another Whistic customer, and there is at least one Whistic admin for that account.
How will I be notified?
- Email notification
How soon will I be notified?
- Generally within 30 minutes.
(Whistic will try resending a few times before a bounce notification is sent.)
What should I do if I receive an email bounce notification?
- The email notification you receive will provide information about why Whistic believes the email was unable to be delivered and instructions on what to do next. In most cases, it can be fixed by verifying the email address that you are sending to, changing it if necessary, and resending.
Other Questions
Do I need to set this up?
- This has been enabled globally for all paid accounts.
Can I send this bounce notice to additional recipients?
- You can forward the email yourself, but there is not currently a way to send the notice to another recipient by default.