Table of Contents
Summary
Comments are essential for driving Issues toward resolution. Use comments to:
- Facilitate collaboration between owners and assignees—after assigning an Issue, the owner can communicate directly with the assignee through the comment thread, and the assignee can reply with updates on their progress and any questions.
- Comments also serve as a space for internal teammates to track work completed and leave status updates as they work through the Issue.
How to Use Comments
Making a comment is simple, but there are a few things to remember:
- Begin adding a comment by clicking into the empty Add comment box atop the comment thread
- Use rich text editing options to enhance your comment or attach a document
- Once ready, submit your comment using the following options:
- Send to Assignee - the assignee is notified via email that there is a new comment awaiting their attention. The comment is visible in the assignee's comment thread. The assignee can then reply to that comment, adding to the thread.
- Save Internal Note - the note is only visible to other users within your organization that also have access to Issues.
- Edit & Delete comments - you are able to edit and delete comments that you made (but not for others). Simply select the dot menu in the published comment and select the desired action. Any change is immediately reflected in the comment thread for everyone.
Additional Resources
- To learn more about what Issue Management is and how to use it, please click HERE.
- If you prefer a video overview of Issue Management, check out the link HERE.
- To learn how to respond to an Issue assigned to you, please click HERE.
- To learn how to 'Assign' an Issue, take a look HERE.