Table of Contents
Summary
Did you receive a notification that an Issue was assigned to you? Maybe there was a comment on an Issue that was awaiting your attention? This article covers how to open the issue and how to address the issue which includes the details, remediation, owner, and comments sections.
Steps
Opening the Issue
- Open the email that notified you of the Issue assignment or log in to Whistic and locate the Issue from the Dashboard (Task List > Issues Assigned to Me)
- If you are not registered yet, no worries! The link in the email will direct you to the registration page or the assessment sender can provide you a direct link to assist.
- Once you have clicked the link from the email or the dashboard, you will land on the Issue page, as seen below:
If for some reason you don't see the Issue page, just navigate to the Dashboard from the main left navigation menu. Once on the Dashboard, you'll see a section: Issues Assigned to Me. Find the Issue and select View Issue.
Addressing the Issue
Once on the Issue page, take note of the following sections and fields:
Issue Details section
- Status - It should be Open. Once the Issue Owner closes the Issue, your work is complete and you'll no longer have access.
- Severity - This is determined by the Issue Owner
- Source Type, Name & Description - These fields outline where the Issue was found. For example, if it was found during a questionnaire review, these fields will include the questionnaire name and question text.
Remediation Plan
- Remediation Plan - This field outlines what the Issue Owner needs to be done before considering this Issue resolved. Look here for what the Owner is requesting you to do.
- Due Date - The goal/expectation date to resolve the Issue.
Owner Details
- The Issue Owner's contact information
Comments
- Use the comments to communicate with the Issue Owner. This could include a confirmation that the Remediation Plan is completed, etc.
- To add a new comment, click the comment box with Add Comment
- Once your comment is ready, select Reply
- We will notify the Issue Owner that you have replied to the comment. They can then review your comments and either comment back or resolve the Issue based on your comment information.
- Once the Issue Owner changes the Status to Resolved or some other terminal status, the Issue will no longer show in your tasks.
FAQ
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How come the issue is no longer displaying on my dashboard?
- Once you have provided the necessary information the issue status will be updated by the Owner which will remove access to the Issue within your Whistic account.