Table of Contents
Summary
This guide helps recipients troubleshoot common issues when accessing Whistic Trust Center shares and Questionnaire requests. Whether you're having trouble registering, logging in, or viewing shared content, this article provides step-by-step solutions to get you back on track quickly.
If you continue experiencing issues after following these steps, contact support@whistic.com for personalized assistance.
🔐 Trust Center Share Access Issues
"Page Requires Authentication" Error
What it means: You don't have the proper user permissions to access the shared Trust Center.
How to fix it:
- Contact your company's Whistic Admin or Security team
- Request they update your permission settings to include Trust Center access
- Wait for confirmation that permissions have been updated
- Try accessing the Trust Center share again
"403 App Not Assigned" Error
What it means: Your company uses Single Sign-On (SSO) and you haven't been provisioned in the system.
How to fix it:
- Contact a Whistic Admin at your company
- Request they provision you in your organization's SSO system
- Once provisioned, use your SSO credentials to access Whistic
- Try accessing the Trust Center share again
Endless Loading Screen After Registration
What it means: There may be special characters in your company name causing display issues.
How to fix it:
- Contact Whistic Support at support@whistic.com
- Include your company name and the issue you're experiencing
- Our team will review and make necessary adjustments
- You'll receive confirmation when the issue is resolved
Permission Errors for Existing Whistic Users
What it means: Your organization is already a Whistic customer, but you lack specific permissions for viewing shared Trust Centers.
Required permissions:
- Read Self-Assessment / Whistic Trust Center
- View Vendor Assessments
- View Documents
How to fix it:
- Contact the administrator mentioned on the error page
- Request the permissions listed above
- Wait for permission updates to take effect
- Try accessing the Trust Center share again
📋 Questionnaire Request Access Issues
"Page Requires Authentication" for Questionnaires
What it means: You don't have the proper user permissions to access questionnaire requests.
How to fix it:
- Contact your company's Whistic Admin or Security team
- Request they update your permission settings for questionnaire access
- Alternatively, ask them to reassign the questionnaire to someone with proper permissions
- Try accessing the questionnaire again once permissions are updated
Blank Dashboard After Questionnaire Notification
What it means: You're set as an "unmanaged user" on a paid Whistic plan, which restricts access to company data.
How to fix it: Choose one of these options:
- Contact your admin: Ask your Whistic Admin to change your user status from "unmanaged" to "managed"
- Request reassignment: Ask your admin to reassign the questionnaire to a colleague with proper permissions
- Get collaboration access: Have the assigned recipient add you as a collaborator on the questionnaire
Administrator Notification with Blank Dashboard
What it means: Your company uses Whistic's free plan, and this questionnaire was assigned to a colleague, not you.
How to fix it: Choose one of these options:
- Request reassignment: Contact the original requester and ask them to reassign the questionnaire to you
- Join as collaborator: Ask the current recipient to add you as a collaborator
- Check with your team: Verify who should be handling the questionnaire request
Insufficient Permissions/Unable to Share Back or Complete
What it means: Your organization is already a Whistic customer, but you lack specific permissions for completing and sharing back the responses for a questionnaire that has been assigned to you
Required permissions:
- Answer Self-Assessment / Edit Whistic Trust Center (Assessment Respondent)
- Send Self-Assessment / Whistic Trust Center (Assessment Sender)
How to fix it:
- Contact the administrator mentioned on the error page
- Request the permissions listed above
- Wait for permission updates to take effect
- Try submitting the questionnaire again
🙋 Getting Additional Help
If you're still experiencing issues after trying these solutions:
-
Email Support: Contact support@whistic.com with:
- A description of your issue
- Screenshots of any error messages
- Your company name and email address
-
Internal Resources: Reach out to:
- Your company's Whistic Admin
- Your IT or Security team
- The person who originally shared the Trust Center or sent the questionnaire
- Response Time: Support typically responds within one business day
❓ FAQ
Why do I need special permissions to access external Trust Centers shared with me?
Whistic customers can set access controls on security information for compliance and tracking purposes. This helps organizations monitor who views sensitive assessment data and maintains security standards.
What's the difference between managed and unmanaged users?
Managed users have full access to their organization's Whistic data and features. Unmanaged users have limited access and cannot view company questionnaires or Trust Centers. Only paid Whistic plans can have unmanaged users.
Why did I receive a notification for a questionnaire that wasn't assigned to me?
On free Whistic plans, all users receive notifications about incoming requests to ensure nothing gets missed. The notification will specify if the request was assigned to a colleague.
How long does it take for permission changes to take effect?
Permission updates typically take effect within a few hours. If you're still having issues after 24 hours, contact support for assistance.
Can I access Whistic from multiple devices?
Yes, once you have proper permissions, you can access Whistic from any device with an internet connection using your login credentials.
What should I do if my company doesn't have a Whistic Admin?
Contact support@whistic.com and we'll help identify the appropriate person at your organization or assist with setting up proper admin access.
Why can't I see the questionnaire even though I have the link?
Links to questionnaires are user-specific and require proper permissions. If you can't access it, the questionnaire may not be assigned to you or your permissions may need updating.